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FAQ

Frequently Asked Questions: Account Requirement for Ordering: While it's not mandatory to have an account to place an order, creating one offers various benefits. With an account, you can experience quick payment processing, easily track your order status and history, stay updated on our latest editions and exclusive promotions, and enjoy future discounts.

Accepted Payment Methods: We gladly accept a variety of payment methods, including all major credit cards (VISA, Mastercard, Discover, AMEX), as well as Amazon Pay and PayPal.

Online Order Security: Ensuring the security of your online purchase is of utmost importance to us. When making a transaction on our website with a credit card, your information is carefully entered into a secure SSL-encrypted webpage. It is then encrypted by SSL and transmitted directly to our credit card processor's network, where your card is authorized and your transaction processed. It's important to note that your credit card details are not stored on our servers.

Currency Conversion: All transactions on our platform are denominated in US dollars. If your credit card is based in another currency, the total order amount will be calculated based on the daily exchange rate at the time your card issuer processes the transaction.

Shipping Address Setup: Considering that our website and services operate in English, it's essential that all entered information, including shipping address, is in English.

Changing Shipping Address After Ordering: Please note that once an order is processed or shipped, changes to the shipping address cannot be made. It's advisable to ensure that your shipping address is accurate and suitable for your residential location or preferred destination for the ordered product.

Shipping Duration and Tracking: The shipping duration depends on the selected shipping option. Upon shipment, we will promptly email you your tracking number along with the tracking website link. It's crucial to be aware that any delays incurred during transit due to customs processes in your country are beyond our control.